Refund policy

At First Baby Care, customer satisfaction is our priority. If you experience any issue with your order, please review our Return & Refund Policy below.

Return Policy

We offer a 10-day return window, which means you have 10 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be in its original packaging with all tags intact.

  • Be accompanied by the original invoice or proof of purchase.

Please Note: We only accept returns if:

  • The product is received in a damaged condition.

  • The product has a manufacturing defect.

  • You receive the wrong product.

Returns requested for reasons other than those mentioned above will not be accepted.

Restocking & Shipping Charges

If a return request is approved, the customer will be responsible for the two-way shipping cost (forward and reverse logistics) as a restocking fee. This amount will be deducted from the final refund.

How to Request a Return

To initiate a return, please contact our Customer Support Team:

Email: Customerscare@firstbabycare.in

Phone: +91 8796041807

Once your request is approved, we will provide detailed return instructions. Products returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, the following products are not eligible for return:

  • Diapers

  • Baby body care and personal care products

  • Baby food and other perishable items

  • Gift cards

  • Products purchased during sale or promotional offers

If you are unsure whether your product is eligible for return, please contact our customer support team.

Exchange Policy

If you wish to exchange a product, you must first request a return (subject to approval). After the return is accepted, you may place a new order for the desired product.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

If you have not received your refund within 15 business days after approval, please contact us:

Email: Customerscare@firstbabycare.in

Phone: +91 8796041807